Quality

The principles of the EC Working Document on the European Quality Promotion Policy, promoting greater effectiveness, "visibility" and driving effect for public organizations are also incorporated into the Unit's Quality System. Our policy is to meet the quality requirements and standards of our customers, to comply with the criteria of the appropriate Certification and Accreditation bodies and to implement a Quality System complying with the ISO 9001 series of International Standards. Customer feedback related to their requirements and assessments, as well as the results of our own internal audits are all critical factors which influence the Unit's Quality Strategy.

The field of application of EN ISO 9001:2008 Certification is focused on "Experimental Studies on the development of harmonized methods for the (qualitative and quantitative) measurement of chemical emissions from products and articles and for the assessment and evaluation of human exposure in indoor and occupational environments, carried out in dedicated analytical laboratories of the Unit, including the INDOORTRON facility".

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• Studies on degradation of priority pollutants (NOx, Ozone and VOCs) by using photo-catalytic building materials based on titanium dioxide.
• Indoor air quality measurements in occupational and non-occupational environments at European level (AIRMEX Project).

Specific Quality objectives are to:

• operate in conformity with UNI EN ISO 9001:2008 and ISO/IEC 17025:2005 standards;
• develop and put into service methods capable of meeting user needs for precision, accuracy, sensitivity, and specificity;
• ensure that all staff members receive training in basic quality techniques, to establish the baseline level of quality of the laboratory's routine performance against which to measure the effectiveness of quality improvement efforts by participating in the annual "Ring-Trial exercise" and "Proficiency Test" quality control programmes;
• monitor procedures and staff responsibilities for developing and writing studies to be carried out in Unit laboratories as experimental studies and analysis and to provide for corrective actions as necessary;
• establish the instrument calibration programme in order to guarantee the suitability of the equipment;
• make a six-monthly report on quality status and an annual review;
• carry out an annual customer satisfaction survey;
• evaluate all registered non-conformities and relative corrective actions to implement an efficacious quality system;
• evaluate processes vs specific Key Performance Indicators.